Returns & Exchanges

Please contact for instructions if you wish to exchange or return any items. 

A refund will not be processed if the product has been used, damaged, not in it's original unworn state, or has taken on external attributes such as fragrances, odors, stains, alterations, etc. Please be sure to use and include any original packaging when making returns or exchanges.

A product may be returned within 14 days of delivery. 

Exchanges are accepted within 14 days of delivery. A full refund will be processed should the product to be exchanged for be out of stock. Customers will be responsible for the shipping cost of exchanged items.

The customer will be responsible for any shipping costs incurred during the process of returning or exchanging goods. This includes packaging, postage, and any Customs charges. Please mark the returned package as "gift" or "returned goods" to avoid potential Customs charges. Conrad Wu is not responsible for packages lost in transit. If possible, provide a tracking number once the package has been shipped.